Returns and Refund Policy

 

1. Introduction

At The Dapper Boy, we strive to provide a seamless shopping experience. If you’re not completely satisfied with your purchase, our Returns and Refund Policy outlines the steps to return or exchange your items. Please read the details carefully to understand our global policy.

2. Return Eligibility

  • Timeframe:
    Items can be returned within 30 days of delivery.
  • Condition of Items:
    • Must be unworn, unwashed, and in original condition.
    • All tags and labels must be intact.
    • Items must be returned in their original packaging.
  • Exclusions:
    • Personalized or custom-made items.
    • Final sale items or items marked as non-returnable.
    • Gift cards.

3. Steps to Initiate a Return

  • Contact Us:
    Email us at hello@thedapperboy.com with your order number and reason for return.
  • Approval Process:
    Once approved, you will receive return instructions and a return shipping address.
  • Shipping Costs:
    Customers are responsible for return shipping costs unless the item is defective or incorrect.

4. Refunds

  • Refund Process:
    • Refunds will be issued to the original payment method.
    • Refunds will exclude the original shipping charges unless the return is due to our error.
  • Processing Time:
    Refunds are processed within 7 business days of receiving and inspecting the returned item.
  • Notification:
    You will receive a confirmation email once your refund has been processed.

5. Exchanges

  • Exchange Policy:
    We accept exchanges for the same item in a different size or color, subject to availability.
  • Steps to Exchange:
    • Follow the same steps as for returns.
    • Indicate your preferred replacement size or color.
    • If the replacement is unavailable, you will be offered a refund.*
  • Processing Time:
    Exchanges will be shipped within 5 business days after receiving the returned item.

6. Damaged or Defective Items

  • Reporting Issues:
    If you receive a damaged or defective item, contact us within 48 hours of delivery with photos of the item and packaging.
  • Resolution Options:
    • Replacement of the item.
    • Full refund, including shipping costs.

7. International Returns

  • Customs Duties & Taxes:
    International customers are responsible for any customs duties, taxes, or fees incurred for returned items.
  • Shipping Timeline:
    International returns may take longer to process due to customs clearance.

8. Non-Delivery or Refused Shipments

  • Non-Delivery:
    If an order is returned due to non-delivery (e.g., incorrect address or failure to collect), a reshipping fee will apply.
  • Refunds for Refused Shipments:
    Refunds will exclude original shipping costs and may include a restocking fee.

9. Important Notes

  • We recommend using a trackable shipping method for returns.
  • The Dapper Boy is not responsible for lost or stolen packages during return transit.

10. Changes to This Policy

  • This Returns and Refund Policy is subject to updates. Any changes will be posted on this page with the revision date.
  • Last Updated: [Insert Date]

11. Contact Information

  • For Return Inquiries:
    • Email: hello@thedapperboy.com